Frequently Asked Questions

Q: What is the advantage of infrared heat over other types of heat sources?

A: Infrared heat does not create carbon dioxide, reduce humidity or oxygen, instead in the EdenPURE GEN3 system electricity is used to produce infrared light, which creates a safe heat.

After many years of research and development, very efficient infrared heat chambers were developed that utilize three patented solid copper heat exchangers in one EdenPURE GEN3 heater. (U.S. Patent # 6,327,427; 7,046,918). With over 5 years of research and development along with real life field-testing to stand behind this product. It has been applied to both commercial and residential locations throughout the world.

Q: Why does the quarts infrared heating source use less energy to heat the same area as other types of heaters?

A: One of the primary reasons is when heat is at a combustible level it rises to the ceiling making the distribution of heat very inefficient. The EdenPURE GEN3 Infrared Quartz heater does not over heat the air, instead a comfortable heat is produced and sent it the room to be carried by the humidity in the air. This causes the heat to be evenly distributed throughout the room, wall to wall and floor to ceiling economically. Lab studies have shown through infrared photos that the heat produced by the EdenPURE GEN3 efficiently distributed energized air, not on just fan movement. This has been coined as “soft heat” due to how comfortable it feels.

Q: Are there other disadvantages to using a combustible heat source?

A: Yes, they include a reduction in oxygen, humidity and safety. Heaters that operate above the burn state create a dry uncomfortable environment, leaving you dry and uncomfortable. Also have you ever noticed when sitting in a room with a fireplace or other heat source that you will feel tiered or yawn? This because oxygen has been reduced in the room. Lack of oxygen can cause fatigue, and dry heat can cause irritation to you sinuses. From a safety stand point a combustible heat source in a room with children or pets can be hazardous.

Q:  So this heater is safe around children or pets?

A: Yes, The entire cabinet remains safe to the touch. You may find that pets are drawn to this heater because of the natural source of heat that it generates, heating not only the air but also the objects around it. This produces a very balanced heat.

Q: How can I save money on my heating bills with the EdenPURE GEN3 heater?

A: First, the EdenPURE GEN3 uses less energy to create heat than most other sources, but in addition to that, you can turn down that heat in areas of your home that you are not using and still be comfortable in the rooms you are in. This can help to cut your heating bill; in some cases the savings can be substantial.

Q: How does the EdenPURE GEN3 help with the air quality in the home?

A: By reducing the amount of work your furnace does, there is less dust being created by the furnace, therefore an improvement in your air quality. Remember, no combustion, no harmful fumes, and no reduction in oxygen or humidity.

Q: Were can I place the EdenPURE GEN3 in my home?

A: The EdenPURE GEN3 has a zero clearance, which means it is safe to be placed up against a wall or furniture without risk of fire. We do however recommend for efficient operation adequate airflow in the front and back. Tests have proven that the unit does not transmit any energy into the environment that will burn or harm anyone regardless of the distance between the EdenPURE GEN3 and the person or object.

Q: What can I do to make sure that I get the most out of using my EdenPURE GEN3 infrared heater?

A: First understand that this unit is a supplemental heat source not a primary furnace. The EdenPURE GEN3 works best when it is helping your primary heat source not replacing it. There is two popular ways that most people use this product. The first is to reduce the temperature in the home, then have the EdenPURE GEN3 heat the area you are in to your comfort level. The second is to set your thermostat for your furnace to your level of comfort for the entire home and allow the EdenPURE GEN3 to maintain that temperature in the area you are in, thus not allowing your furnace to cycle so often. Try both ways and see which one works best for you. Also remember The EdenPURE GEN3 works with the humidity in your home therefore it is important to have adequate humidity.

Q: What is the thermostat range?

A: 15 to 30 degrees Celsius (59 to 86 Fahrenheit)

Q: What power supply do I need?

A: a normal 3-prong 110v receptacle 15amp circuit (20amp is better) (do not use an adapter or remove the ground prong)

Q: How will this heater save me money?

A: By using less energy to create safe comfortable heat and by cycling on and off to maintain that comfort without the demand for full power at all times (when used in the auto mode).

Q: What is the life expectancy for the EdenPURE GEN3 and the Quarts Elements?

A:  Average life expectancy is 10 to 15 years on the unit and 20,000 hours on the Elements. The heater is offered with a 60 day Money Back Guarantee and a 3 Year Warranty on parts and labor.